Refunds & Exchanges

Last updated: October 22, 2025

We care deeply about your comfort and satisfaction. Each product is carefully crafted and inspected before shipping to ensure the highest quality. However, if your purchase isn't quite what you expected, we're happy to assist you with an exchange or store credit, in accordance with the policy below.

1. No Returns / Refunds

Please note that we do not accept returns or issue cash refunds once a purchase has been made. If you are not fully satisfied with your order, you may be eligible for an exchange or store credit under the following conditions.

2. Eligibility for Exchange

To qualify for an exchange, the item must meet the following criteria:

  • The exchange request is made within 7 days of receiving your order.

  • The product is in its original, unused, and unwashed condition.

  • All tags, packaging, and protective seals are intact and in the same condition as when delivered.

  • The item is undamaged and free from any signs of wear or alteration.

3. Exchange Process

  1. Contact Us: Email our team at ese.bedding@gmail.com within 7 days of delivery. Include your order number, product photos, and the reason for your request.

  2. You may exchange the product for the same item (if available) or another item of equal or lesser value.

  3. If you want any product that is worth more than the exchanged product, you are liable to pay the remaining amount via the suggested payment method.

  4. Approval & Instructions: Once your request is reviewed and approved, our team will share return shipping details.

  5. Ship the Product: Return the product using a trackable shipping service. Please note that return shipping costs are the customer's responsibility.

  6. Store Credit Issuance: After receiving and inspecting your returned item, we'll issue store credit equal to the value of the product (excluding shipping).

4. Store Credit Policy

  • Approved exchanges are granted as store credit only; no monetary refunds will be issued.

  • Store credit will be provided in the form of a digital code or voucher, redeemable on any future purchase.

  • Store credit remains valid for 6 months from the date of issuance.

  • If your requested replacement item is out of stock, you can use your store credit toward another product of equal or higher value.

5. Non-Exchangeable Items

For hygiene and quality reasons, certain items cannot be exchanged. These include but are not limited to:

  • Used or washed bedding items

  • Customized or made-to-order products

  • Advance payment for customized products

  • Personal care items

  • Clearance or final-sale products

If you are uncertain about the eligibility of your product, please contact us before initiating a return or exchange.

6. Shipping Costs

Customers are responsible for all return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable courier service to ensure safe delivery. ESE Bedding is not responsible for any lost or undelivered return parcels.

7. Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving the order.Provide clear photos of the item and packaging. Upon verification, we will offer a replacement or store credit, including return shipping if applicable.

8. Contact Us

For assistance with exchanges or questions about your order, please contact our support team:

ESE Bedding

Email: ese.bedding@gmail.com

Phone: +92 327 4010011

Address: B Block Johar Town Lahore, Pakistan

Our customer care team is available to guide you through the process and ensure a smooth experience.

ESE Bedding reserves the right to update or amend this Refunds & Exchanges Policy at any time without prior notice. The version in effect at the time of purchase will apply to your transaction.